Emarketing excellence: planning and optimizing your digital marketing /. Dave Chaffey and PR Smith. – 4th ed. p. cm. Includes bibliographical references and.
chasing the north star a novel
No complicated techniques just straightforward digital marketing sense and an empowering toolkit of models and strategies. Should be used by any serious digital marketer! This book lays bare the forest and the trees, helps you determine which trees are most beneficial and provides the necessary clues for harvesting them. A must read. Chaffey and Smith deftly guide readers through the constantly changing landscape of e-marketing, from strategy to implementation, in ten clear, concise chapters.
By the end of this section you will know how to reduce the incoming quantity, reduce the workload of outgoing responses while growing strong cus- tomer relations. Incoming e-mails can be sales enquiries, complaints, after sale service requests and much more. They provide a direct conduit the marketplace. Having made the effort to create a dia- logue you need to have the systems, procedures and resources in place to manage this new communications channel. You must have systems in place that: 1 Receive, sort and route the incoming e-mails.
Now in its fourth edition, the hugely successful Emarketing Excellence is fully updated; keeping you in line with the changes in this dynamic and exciting field and helping you create effective and up-to-date customer-centric e-marketing plans. A practical guide to creating and executing e-marketing plans, it combines established approaches to marketing planning with the creative use of new e-models and e-tools. This new edition seamlessly integrates social media technology like Facebook check-in, social networking, tablets and mobile applications into the mix, demonstrating how these new ways to reach customers can be integrated into your marketing plans. It also includes brand new sections on online marketing legislation and QR codes, plus an expanded section on email marketing, the most commonly used e-marketing tool. Offering a highly structured and accessible guide to a critical and far-reaching subject, Emarketing Excellence 4e provides a vital reference point for all students of business or marketing and marketers and e-marketers involved in marketing strategy and implementation and who want a thorough yet practical grounding in e-marketing. Search all titles. Search all titles Search all collections.